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Getting Care

Appointments & Referrals


To make an appointment with your primary care provider you may call the appointment line at 7-2110 or (757) 458-2998 Option "1", 5 digit extension 7-2110. 

Online Access

CAC Holders 

You may use the  TRICARE Online Patient Portal. DoD Controlled Access Card (CAC) holders can request medication refills directly with the pharmacy, view labs, review your medical records and schedule appointments.

The Nurse Advice Line can also be accessed and used utilized through the TRICARE Online Patient Portal.

Secure Messaging 

(I-click ito para sa tagubilin sa lenguwaheng Tagalog)

TRICARE Online Secure Messaging is a free, easy and private way for all patients to communicate directly with your provider.  If you are not registered for Online Secure Messaging, you may register here

Special Instructions for Registering at Guantanamo Bay

Follow instructions and provide registration information. When prompted to enter your provider: 

  • Search for your assigned provider by name or you can search for "Guantanamo" and select "Family Medicine" (For JTF and IDC providers search 'GTMO').
  • Select your provider. An invitation to connect will automatically be sent to your clinic.
Don't forget to complete the process by verifying your email address. 

Already have Secure Messaging?

If you already have a Secure Messaging account you may sign in, update your information and access all features here.

Have Feedback for Us? 

If you cannot reach the Interactive Customer Evaluation (ICE) system please email our Customer Relations Team or call 7-2072.

Get Involved

We also welcome you to learn more about and to join the Naval Hospital Guantanamo Bay Patient & Family Partnership Council. The goal of the council is to provide a channel for the diverse members of our community, patients, family members and/or friends of patients, and health care professionals to discuss and collaborate on ways to make our Naval Hospital the best Military Treatment Facility it can be. Call 7-2072 to learn about joining or about attending one of our regularly scheduled meetings. Follow us on Facebook where meeting information is posted. 

Contact Us


Weekdays 8:00 a.m. -  4:00 p.m. 

Phone Numbers

After Hours Urgent Care
7-2390 Or dial 911 to reach Emergency Dispatch 

General Inquires

7-2944 / 7-2945 

To reach any number at the hospital
from U.S. (757) 458-2998
Option 1 dial 5 digit extension 


From main thoroughfare, Sherman Avenue, go to Caravella Point, across from W.T. Sampson School. 

Turn onto Caravella Point marked by USNH sign and follow for approximately 1/2 mile, veering right to Hospital Point Road.

Reserved parking for patients is available in lot nearest to main entrance and in the lot nearest to Emergency Room.


Need to Update Your Information in DEERS? Click Here