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Patient Resources

Customer Service 

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility. 

Beneficiary Counseling and Assistance Coordinator (BCAC)  

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Unpaid TRICARE claims occur when military personnel or their dependents get medical care in the private/civilian sector (referred out to the network), get a bill from the private provider, they have submitted their claim to TRICARE, but TRICARE has failed to pay the bill. For assistance with TRICARE claims, contact the Regional TRICARE Office at 1-877-451-8659.  
If you need assistance with unpaid bills for care provided by USNH GB, contact the USNH Uniform Business Office at by email or or call 757-458-2612 or local extension 7-2612. 

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility. Each of our clinics has its own ICE survey, which can be found within the clinics or on each clinic's web page. If you would like to complete a survey about the hospital, you may complete it here.

Contact Us


Patient Advocate
8 a.m. - 4 p.m. 

Beneficiary Counseling and Assistance Coordinator
8 a.m. - 4 p.m. 

Debt Collection Assistance / Uniform Business Office
Monday & Friday
8 a.m. - 4 p.m. 

Tuesday, Wednesday Thursday
8 a.m. - 12:30 p.m. 


Patients Advocate
7-2072; from the U.S., dial 757-458-2998, Option '1' then five-digit extension 7-2072.

Debt Collection Assistance / Universal Business Office
7-2610 or 7-2230; to dial any hospital number from the U.S., 757-458-2998 option 1, and five-digit extension.

TRICARE Beneficiary Counseling and Assistance Coordinator
7-2017; from the U.S., dial 757-458-2998, Option '1' then five-digit extension 7-2017.

TRICARE Regional Billing Office

Centralized Receivables Service
(CRS) 1-855-549-2684


Universal Business Office / Cash Cage
From quarterdeck proceed straight down main hall go past elevators to left toward galley. Uniform Business Office is on the left.

Tricare Beneficiary Counseling and Assistance Coordinator
First floor from quarterdeck, take right, proceed halfway down hall, office on right. 

Patients Advocate
Take elevator near quarterdeck to second floor, turn right, midway down hall office on left.
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