Have questions about COVID-19 Vaccine Clinics, Pre-Flight Testing or ROM Policies?
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Patient Resources

COVID-19 Testing & Restriction of Movement Policies

The following policy information is current as of May 20, 2022.

COVID-19 Travel Testing Requirements 

INBOUND TO Naval Station Guantanamo Bay 

Effective July 8, 2021, ALL passengers inbound to U.S. Naval Station Guantanamo Bay, Cuba (regardless of country of origin, travel route, “Official/Unofficial Travel” category or individual COVID-19 vaccination status) are required to test for COVID-19 within 72 hours of departure to NSGB. 

Under current Air Mobility Command guidance, home tests that meet CDC criteria are accepted. See details and a list of COVID-19 CDC International Travel Compliant tests accepted for use under AMC guidance COVID-19. (This list is provided for your convenience; reference to these specific commercial products and the use of trade, firm or corporation name is for the information and convenience of the public and does not constitute endorsement, recommendation, or favoring by the Department of the Navy or U.S. Naval Hospital Guantanamo Bay.)

USTRANSCOM COVID-19 test policy is in effect for all passengers inbound to NSGB and applies to all personnel and family members age 2 and older. You are encouraged, when possible to test prior to arriving at your AMC departing city. Go here for testing locations in the Jacksonville, Florida area; testing locations in the Norfolk, Virginia area; testing centers in the Charleston, South Carolina area; testing onboard NAS Jacksonville. 

Previously COVID-19 Positive Travelers Who Have Recovered

Because individuals who have had COVID-19 may continue to test positive for up to 90 days, previously positive and recovered individuals may travel without a COVID-19 test within 72 hours, in accordance with: USTRANSCOM GENADMIN to the Joint Force Updating COVID-19 Travel Requirements for Travelers in Response to FHP Supplements 16 Revision 1, 17, and 20, 20 May 2021; AMC Staff Directive (SD) 26, Change 33, DTD 062000ZDEC and Center for Disease Control International Travel Recommendations

To be admitted for travel by AMC staff without a COVID-19 test within 72 hours, each COVID-19 recovered individual, must present written documentation from treating physician which includes initial COVID-19 positive results and a letter that indicates: date of symptoms onset; start of the 90-day period; that the traveler has recovered. The letter must be signed and on letter head containing name, address and phone number of the provider.

You may download a letter template >> here. This letter must accompany the traveler with proof of their prior positive test from within 90 days. If you have questions about this, or if you have the proper documentation as listed here, and are denied travel, call the 24/7 COVID-19 Hotline at (757) 458-2998, Option ‘1’ extension 72670.

If you are a Guantanamo Bay resident and need a waiver letter for travel from Guantanamo Bay to Jamaica, (currently, the only location that requires COVID-19 testing prior to travel), please call the Primary Care Clinic at 7-2944 or 7-2945 to make an appointment. 

Upon Arrival at NSGB 

Unvaccinated personnel are required to ROM for 5 days regardless of pre-flight test results. Upon completion of 5 day ROM, unvaccinated personnel must test prior to release. Instruction for release testing will be provided to you upon arrival. Children age 12 and under, regardless of vaccination status, are not required to ROM upon arrival at NSGB. For details on all protocol and procedures, see complete Travel, Restriction of Movement, Isolation, and Quarantine Medical Fact Sheet.  Paperwork that must be completed during that period will be delivered to your doorstep without contact. These requirements are subject to change, check with your sponsor if you have questions. This policy will remain in effect until further notice.

If you have questions about the policy or procedures, call the COVID-19 Hotline at 7-2670 (757) 458-2998 Option '1' extension 72670. 

Outbound from Naval Station Guantanamo Bay

Effective December 22, 2021, Pre-flight COVID-19 testing is not required for any passenger departing NSGB for CONUS. This policy may be amended in response to COVID-19 conditions and implementation of increased safety protocols.
Effective April 16, 2022, Jamaica eliminated all pre-arrival testing for international visitors, travelers to Jamaica are no longer required to show proof of a negative COVID-19 PCR or rapid antigen test taken within 72 hours of their trip.
Pre-Flight testing in front of the hospital will continue to be offered on Thursday mornings between 10 and 11 a.m. for travelers who are proceeding directly on to international destinations in Europe, Philippines and Japan from the U.S. 

COVID-19 Pre-flight Testing at NSGB

The hospital provides COVID-19 testing outside main entrance of the hospital from 10 a.m. to 11 a.m. on Thursdays for individuals on orders flying directly onto to Europe, Philippines or Japan (bring orders). 

  • WHO: Passengers on orders flying directly on to Europe, Philippines or Japan (bring orders). 
  • WHAT: Nasal Swab Collection COVID-19 Testing 
  • WHERE: Outside Main Entrance at Hospital 
  • WHEN: Monday and Thursday 9 to 9:30 a.m. 
  • TEST RESULTS:  Results may be picked up at Medical Records at the hospital between 2 p.m. and 3 p.m. Bring your completed records request form, one for each person, to the Medical Records Department to pick up your test results. Medical Records closes at 4 p.m.
  • COST: Provided by USNH GB at no charge to TRICARE Beneficiaries, DoD civilians and their dependents, Local/Foreign Nationals, and DoD contractors and their dependents. All other patient categories may be charged on a case by case basis. NOTE:  If you receive a bill for COVID-19 testing call the Business Office at 7-2230, to have the bill written off.

‚ÄčTravel to Europe, Japan, Philippines from NSGB

Funded and unfunded, travelers who, within 48 hours of departing here, are traveling on to Europe, Japan or the Philippines may come to the hospital for Pre-Flight Covid-19 Testing. 
To receive testing for OCONUS travel, bring your travel orders to the hospital during regularly scheduled testing on Monday or Thursday mornings from 9 to 9:30 a.m. 
This testing is offered to assist Funded and Non-Funded travelers meet International Travel Testing Requirements when travel is tight. If you have questions, call the COVID-19 Hotline at 7-2670.

Restriction of Movement Policy & Procedures

Travel, Restriction of Movement, Isolation, and Quarantine Medical Fact Sheet 


COVID-19 Vaccine Availability

COVID-19 vaccines currently available are Pfizer and Moderna. For available COVID-19 Vaccine Appointment times visit Immunizations.  

  • The Food and Drug Administration (FDA) has licensed Pfizer COMIRNATY® vaccine for individuals age 16 and older.
  • The Pfizer-BioNTech vaccine is offered through an FDA Emergency Use Authorization (EUA) for children ages 12 -15
  • The Johnson & Johnson and Moderna vaccines are offered through an FDA EUA for individuals age 18 and older.

DOD COVID-19 Vaccine Mandate

The DOD requires COVID-19 vaccines for all members of the Armed Forces under DoD authority on active duty or in the Ready Reserve, including the National Guard, who are not fully vaccinated against COVID-19.  If you’re a service member and you’ve received a COVID-19 vaccine from a non-DOD provider, make sure to update your medical records. 


The CDC recommends the following individuals get an initial COVID-19 booster:

  • People age 18 years and older who received Pfizer-BioNTech or Moderna COVID-19 vaccines should receive a 1st booster dose 5 months after dose 2 of the primary series.
  • Children 12 and older who completed the primary series of Pfizer-BioNTech COVID-19 vaccine should receive a 1st booster dose 5 months after dose 2 of the primary series.
  • If you received the Janssen COVID-19 vaccine you should get a booster dose 2 months after your initial Janssen dose.

CDC has also expanded eligibility for an additional (second) booster dose for certain individuals who may be at higher risk of severe outcomes from COVID-19. Visit the CDC website to learn more.

COVID-19 Vaccine Administration Fee 

On September 30, 2021, the office of Assistant Secretary of Defense, Health Affairs issued a memorandum detailing guidance for COVID-19 vaccine administration fees.
While COVID-19 vaccines are federally purchased and provided at no cost, Military Treatment Facilities must bill for the vaccine administration fee.  >>Learn more. 

Frequently Asked Questions

What do I do if I have symptoms?

If you experience any of these symptoms or if you have questions, call the COVID-19 Hotline at 7-2670 or dial 757-458-2998, choose option 1, dial 7-2670.  Do not report to hospital before talking to a medical professional.

What happens after I receive my vaccine?

Follow these after care instructions after receiving vaccine. If you have questions, you may call our COVID-19 Hotline 24/7 at 7-2670. If you experience a severe reaction, call 911 or the ER at 7-2680.  If you experience any serious side-effects or have any questions, please call the COVID-19 Hotline at 7-2670 or contact the MHS Nurse Advice Line.

What do I do if I test positive when I am scheduled to fly to NSGB?
Call your command sponsor. Your command sponsor will reach out to the proper medical professionals who will review your case and work with you to provide you medical guidance and recommendations. 

Contact Us


24 hours a day / 7 days a week  

Telephone Number(s)

COVID-19 Hotline
If you are experiencing COVID-19 symptoms or if you believe you are experiencing an adverse response to the COVID-19 vaccine call 7-2670

To dial any hospital number from the U.S.
757-458-2998 option 1, and 5 digit extension 7-2670  

If you have questions about the Travel Testing Requirement, contact your sponsor.  They will have appropriate medical contacts to ensure your questions are answered accurately and efficiently. 

If you have COVID-19 symptoms, do not enter the hospital before consulting with a medical professional by phone. 
Don't forget to keep your family's information up-to-date in DEERS.