Have questions about COVID-19 Vaccine Clinics, Pre-Flight Testing or ROM Policies?
Check here for complete details. 
The Hospital Will be in a Training Environment, Thursday December 2
Services Will be Limited to Urgent/Emergency Care from 8 to 3 p.m.

Patient Resources

COVID-19 Testing & Restriction of Movement Policies

The following policy information is current as of November 29, 2021

Negative Test Result Required Before Travel to and from NSGB 

INBOUND TO Naval Station Guantanamo Bay 
Effective July 8, 2021, ALL passengers inbound to U.S. Naval Station Guantanamo Bay, Cuba (regardless of country of origin, travel route, “Official/Unofficial Travel” category or individual COVID-19 vaccination status) are now required to test for COVID-19 within 72 hours of departure to NSGB. The current USTRANSCOM COVID-19 test policy requirement remains in effect for all passengers inbound to NSGB and applies to all personnel and family members age 2 and older. You are encouraged, when possible to test prior to arriving at your AMC departing city. Go here for testing locations in the Jacksonville, Florida area; testing locations in the Norfolk, Virginia area; testing centers in the Charleston, South Carolina area; testing onboard NAS Jacksonville. 

Upon Arrival at NSGB 

Vaccinated personnel arriving at Guantanamo Bay will be tested for COVID-19 upon arrival. Personnel will be required to remain in quarters under ROM until 7 a.m. the following day. This policy will remain in effect until further notice. Non-vaccinated personnel are not tested upon arrival as they will move directly to 14-Day Restriction of Movement (ROM). For ROM policy details, see ROM POLICY below. 

Outbound from Naval Station Guantanamo Bay

Currently, 'Space-A' and Non-Funded EML passengers outbound from U.S. Naval Station Guantanamo Bay, Cuba are required to test for COVID-19 within 72 hours of departure from NSGB. The current USTRANSCOM COVID-19 test policy requirement applies to personnel and family members age 2 and older. As of March 4, 2021, the Jamaican government requires all arriving passengers to show proof of a negative COVID-19 test.

COVID-19 Pre-flight Testing

The hospital provides COVID-19 testing outside main entrance of the hospital from 10 a.m. to Noon on Mondays for Tuesday and Wednesday flights. We provide testing from 10 a.m. to noon Thursdays for Friday flights. If you are not registered with hospital, go to Medical Records to register before testing.  Failure to register with hospital will delay test results. >>Complete Instruction.

  • WHO: Space A and non-funded EML travelers, all passengers flying to Jamaica. 
  • WHAT: Nasal Swab Collection COVID-19 Testing 
  • WHERE: Outside Main Entrance at Hospital 
  • WHEN: Mondays 10 a.m. - Noon / Thursdays 10 a.m. to Noon and holidays unless specifically noted otherwise. 
  • TEST RESULTS:  Results may be picked up at Medical Records at the hospital between 2 p.m. and 3 p.m. Bring your completed records request form, one for each person, to the Medical Records Department to pick up your test results. Medical Records closes at 4 p.m.
  • COST: Provided by USNH GB at no charge to TRICARE Beneficiaries, DoD civilians and their dependents, Local/Foreign Nationals, and DoD contractors and their dependents. All other patient categories may be charged on a case by case basis. NOTE:  If you receive a bill for COVID-19 testing call the Business Office at 7-2230, to have the bill written off.                                                                                                                                                                                    

Travel to Europe, Japan, Philippines from NSGB

Funded and unfunded, travelers who, within 48 hours of departing here, are traveling on to Europe, Japan or the Philippines may come to the hospital for Pre-Flight Covid-19 Testing. 
To receive testing for OCONUS travel, bring your travel orders to the hospital during regularly scheduled testing on Monday or Thursday mornings between 10 am and noon.
This testing is offered to assist Funded and Non-Funded travelers meet International Travel Testing Requirements when travel is tight. This testing service does not apply to or impact travel to the U.S. or Jamaica. If you have questions, call the COVID-19 Hotline at 7-2670.

NSGB Restriction of Movement Policy


COVID-19 Vaccine Availability

COVID-19 vaccines currently available are Pfizer, Moderna and Janssen. For COVID-19 Vaccine Clinic times by vaccine type, see the COVID-19 Immunization Calendar. These vaccines are safe and effective against COVID-19 and its variants.

  • The Food and Drug Administration (FDA) has licensed Pfizer COMIRNATY® vaccine for individuals age 16 and older.
  • The Pfizer-BioNTech vaccine is offered through an FDA Emergency Use Authorization (EUA) for children ages 12 -15
  • The Johnson & Johnson and Moderna vaccines are offered through an FDA EUA for individuals age 18 and older.

DOD COVID-19 Vaccine Mandate

The DOD now requires COVID-19 vaccines for all members of the Armed Forces under DoD authority on active duty or in the Ready Reserve, including the National Guard, who are not fully vaccinated against COVID-19.  If you’re a service member and you’ve received a COVID-19 vaccine from a non-DOD provider, make sure to update your medical records. If you haven’t received your COVID vaccine yet, schedule your vaccine as soon as you can.

Third Dose/Boosters

 >>Learn More

COVID-19 Vaccine Administration Fee 

On September 30, 2021, the office of Assistant Secretary of Defense, Health Affairs issued a memorandum detailing guidance for COVID-19 vaccine administration fees.
While COVID-19 vaccines are federally purchased and provided at no cost, Military Treatment Facilities must bill for the vaccine administration fee.  >>Learn more. 

COVID-19 Vaccine Education 

If you have questions about the vaccine please join hospital medical staff who will provide an overview of the vaccine. Topics include, how the vaccine works, side effects and benefits. There will also be question and answer opportunity during each session.  As new classes are scheduled they will be posted here. If your command is interested in having a member of our medical team present to your personnel, contact the USNH GB PAO

Frequently Asked Questions

What do I do if I have symptoms?

If you experience any of these symptoms or if you have questions, call the COVID-19 Hotline at 7-2670 or dial 757-458-2998, choose option 1, dial 7-2670.  Do not report to hospital before talking to a medical professional. Report to tent outside hospital for evaluation. If no one is inside the tent when you arrive, call the  number on the tent door. 

When can I get the vaccine? 

Currently, all COVID-19 shots are being administered at the Windjammer auditorium. Check the schedule for times and details about when you may receive. The vaccine is currently available and being administered to all base residents 18 and older who are registered at the hospital. 

What happens after I receive my vaccine?

Follow these after care instructions after receiving second dose of Moderna or Pfizer vaccine or dose of Janssen (J & J).  If you have questions, you may call our COVID-19 Hotline 24/7 at 7-2670. If you experience a severe reaction, call 911 or the ER at 7-2680.  If you experience any serious side-effects or have any questions, please call the COVID-19 Hotline at 7-2670 or contact the MHS Nurse Advice Line.

What do I do if I test positive when I am scheduled to fly to NSGB?
Call your command sponsor. Your command sponsor will reach out to the proper medical professionals who will review your case and work with you to provide you medical guidance and recommendations. 

Contact Us


24 hours a day / 7 days a week  

Telephone Number(s)

COVID-19 Hotline
If you are experiencing COVID-19 symptoms or if you believe you are experiencing an adverse response to the COVID-19 vaccine call 7-2670

To dial any hospital number from the U.S.
757-458-2998 option 1, and 5 digit extension 7-2670  

If you have questions about the Travel
Testing Requirement, contact your sponsor.  They will have appropriate medical contacts to ensure your questions are answered accurately and efficiently. 

If you have COVID-19 symptoms, do not enter the hospital before consulting with a medical professional by phone. 
Don't forget to keep your family's information up-to-date in DEERS.