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Getting Care

Visitor Guidelines

COVID Protocol

Federal regulations currently require all visitors to wear a mask when visiting any federal health care facility,  At USNH GB visitors will undergo verbal screen for symptoms before entering. The main entrance is open from 7:00 a.m. until 3:30 p.m.  After 3:30 all visitors must enter through ER where pre-screening is also required. 

All NSGB Visitors Must Register at the Hospital

All visitors to Naval Station Guantanamo Bay, regardless of stay length, must register with the hospital.  Visitors should register as soon as possible upon arrival during normal business hours, weekdays from 8 a.m. to 3:45 p.m. at the Naval Hospital Records Department.  To expedite registration, you may download and complete the
two registration forms located under 'Forms' under the Patient Resources section on this website. These forms are also available at the hospital and you may complete at time of registration. 
Visitors must bring: Passport or Military ID Card; Insurance Card (if applicable);
MEDEVAC Insurance Card (if applicable). 
Registration will help expedite care in case of emergency and is required to receive COVID-19 testing. If you have questions, call the Records Department at 7-2350 or 7-2121. From U.S. call (757) 458-2998, choose option '1'  and dial 5 digit extension. 


Curbside pick-up is available weekdays from 9 a.m. to noon. Refills may be ordered on the refill line at 7-2930 or with a pharmacy staff member at 7-2195.  When you are on your way or in front of the hospital on circle drive call us at 7-2195 If you are not able to pick up your prescription during these hours, please call us and we will assist.

Incoming Personnel 


Congratulations on your orders to to USNH Guantanamo Bay, we look forward to your arrival. You will be a member of a team that provides quality health care in an isolated and remote duty station for a population of approximately 6,000 residents. We maintain one the Navy's highest patient satisfaction rates among all military treatment facilities and have earned the Navy Surgeon General’s Blue H Gold Star every year since 2014. 

Preparing to PCS 

USNH Guantanamo Bay is staffed and equipped primarily for providing care and treatment of general  and medical conditions and emergency treatment. If you have an ongoing medical or dental condition, you must obtain special clearance through the Overseas Screening Process before you transfer.

Personnel transferring to Guantanamo Bay should attend to any medical or dental problems which require surgical treatment prior to departing their last duty station. Since the supply chain for the island can be lengthy, incoming personnel are also advised to bring a three month supply of any prescription medication they require on a routine basis. See Incoming Personnel for additional onboarding detail. 


Personnel are strongly encouraged to resolve any TRICARE issues prior to departure from previous duty. The following web sites may be used as references: and for the TRICARE Dental Program use:

Contact Us


Weekdays 8:00 a.m.  - 4:00 p.m. 
Emergency Care 24/7 

Phone Numbers

Emergency Room
7-2690 or dial 911 
To reach any number at the hospital from U.S. (757) 458-2998
Option 1 dial 5 digit extension 


From main thoroughfare, Sherman Avenue, go to Caravella Point, across from W.T. Sampson School. 

Turn onto Caravella Point marked by USNH marquee and follow for approximately 1/2 mile, veering to hospital. 

Reserved parking for patients is available in lot nearest to main entrance and in the lot nearest to the Emergency Room.

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